ck299 Privacy Policy — Your Information Is Our Responsibility

Last Updated: January 2026

This Privacy Policy ("Policy") applies to all individuals ("users" or "you") who use the ck299 platform (ck299.cam) and its services. This Policy clearly describes our practices regarding data collection, use, storage, and protection. By using the ck299 platform, you consent to the terms of this Privacy Policy.

1 What Types of Information We Collect

When creating an account and using services on the ck299 platform, we collect the following types of information:

1.1 Personal Identification Information

When you register with ck299 or manage your account, you may be required to provide the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Valid email address
• Bangladeshi mobile number
• Residential address
• National ID card or passport information (if identity verification is required)

1.2 Financial Information

Payment-related information required to process deposits, withdrawals, and transactions, such as:

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)
• Transaction history and amounts

Important: We never collect or store your card PIN, banking password, or similar sensitive financial credentials.

1.3 Technical and Usage Information

Information collected automatically for the normal operation of the platform:

• IP address and device type
• Browser type and operating system
• Platform activity logs (login times, gaming history)
• Information obtained from cookies and similar tracking technologies

2 Purpose of Using Information

ck299 uses collected information only for the following legitimate purposes:

• Account creation, verification, and management
• Processing financial transactions including deposits and withdrawals
• Ensuring platform security and preventing fraudulent activity
• Age verification (confirming 21+) and enforcing responsible gaming policies
• Providing customer service and support (24/7 live chat)
• Meeting legal and regulatory obligations
• Improving service quality and providing a personalized experience
• Promotional communications (with your consent)

3 Data Storage and Protection

To ensure the security of your information, ck299 has implemented industry-standard technical and organizational measures:

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transferred between the platform and your device goes through encrypted channels.
• Data Encryption: Sensitive information is stored in encrypted form on our servers.
• Firewall and Intrusion Detection: Advanced systems are used to prevent unauthorized access and cyberattacks.
• Regular Security Audits: Our systems undergo security testing on a regular basis.

3.2 Data Retention Period

We retain your information only for as long as necessary or as required by legal obligations. Even after an account is closed, certain information may be kept for a limited period for legal, regulatory, or financial audit purposes.

4 Sharing Information with Third Parties

ck299 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Providers

Partner organizations that assist with payment processing (bKash, Nagad, Rocket, Upay, and banking services), technology services, and customer support receive only the information necessary for their designated tasks. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be provided where necessary to comply with orders from a competent court, lawful requests from law enforcement agencies, or applicable laws.

4.3 Fraud Prevention

Necessary information may be exchanged with regulatory bodies as part of anti-money laundering (AML) and know your customer (KYC) processes.

5 Cookies and Similar Technologies

The ck299 platform uses cookies and similar technologies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring core platform functionality.
• Functional Cookies: Remembering your preferences and settings.
• Analytics Cookies: Reviewing platform usage and improving service quality.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect certain platform functionality.

6 Your Rights

As a ck299 user, you have the following rights over your information:

6.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

6.2 Right to Rectification

You have the right to correct any inaccurate or incomplete information in your account. Information can be updated through account settings or via our support team.

6.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, it may not be possible to fully delete information that is retained due to legal obligations or legitimate business purposes.

6.4 Right to Restrict Processing

You have the right to request that the processing of your information be restricted for specific reasons.

6.5 Right to Opt Out of Marketing Communications

You can opt out of receiving promotional emails or messages at any time. To do so, inform our support team.

7 Privacy of Minors

The ck299 platform is strictly not intended for anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification is mandatory during account registration. If we become aware that information from a minor has been inadvertently collected, we will immediately delete it and close the associated account.

8 International Data Transfers

Our technical infrastructure may sometimes store or process data on servers located outside Bangladesh. In such cases, we ensure that data protection standards are always maintained at a high level and that applicable data protection regulations are followed.

9 Third-Party Links and Services

The ck299 platform uses software from various game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). These providers may have their own privacy policies that apply to the use of their software. ck299 is not responsible for the privacy practices of these third parties.

10 Responsible Gaming and Data

As part of our responsible gaming program, we may use information about your gaming behavior to identify signs of problematic gambling and provide necessary support. This is entirely for your protection and this information is never used for marketing purposes. To learn more, visit our Responsible Gaming page.

11 Changes to This Policy

ck299 reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after changes have been made will be considered as your consent to the updated policy.

Please contact us for any questions, complaints, or requests related to this Privacy Policy. Our privacy team is able to provide assistance in Bengali.

Your privacy is our priority. ck299 always operates with transparency and trustworthiness. Keeping your information secure is our responsibility, and we fulfill this responsibility with complete dedication.

To learn more about our platform, visit our About Us page or read our Terms and Conditions.