For ages 21 and above

Responsible Gaming at ck299 — your safety is our priority

ck299 believes gaming should be a form of entertainment — not a source of stress or harm. Use our responsible gaming tools and guidelines to stay safe and in control at all times.

Our Responsible Gaming Philosophy

ck299 is committed to providing a safe and enjoyable experience for the online gaming community in Bangladesh. We know that when gaming gets out of control, it can have a negative impact on personal, family, and financial life. That is why responsible gaming is given the highest priority on the ck299 platform.

Gaming is for fun only — not as a guaranteed source of income. Our goal is to ensure that when you play at ck299, you do so consciously, with enjoyment, and within your own limits. On this page we will explain the key aspects of responsible gaming and describe in detail how to use ck299's protective tools.

Warning signs of problem gaming

  • Spending more than your set budget or placing more bets to try to recover lost money
  • Hiding your gaming activity from family or friends
  • Being unable to stop gaming or feeling uncomfortable when trying to quit
  • Daily responsibilities such as work, study, or family time being neglected because of gaming
  • Taking out loans or borrowing money from others to fund gaming
  • Feeling anxious, irritable, or restless when unable to game

ck299's Protection Tools

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. A 24-hour cooling-off period applies to increase a limit, so you do not make decisions driven by emotion.

Self-Exclusion

If you feel you need a break from gaming, use the self-exclusion option. You can close your account for a fixed period (7 days to 6 months) or permanently. Login is completely blocked during an exclusion.

Time-Out Feature

Take a time-out of 24 hours to 4 weeks for a short break. During this time no transactions or bets will be possible on your account. Once the period ends, your account is automatically reactivated.

Session Time Reminders

Keep the periodic reminder option turned on — for example, after 30 minutes or 1 hour a pop-up will appear showing your session time and total spend. This helps you make informed decisions.

21+ Age Verification

Only users aged 21 and above may participate at ck299. Age verification is mandatory at registration. To protect minors, we carry out regular checks and investigate suspicious accounts.

Set Loss Limits

Set a maximum daily or weekly loss amount in advance. Once you reach the set limit, your session will end automatically. This is a highly effective tool for financial safety.

21+ Age Requirement

ck299 strictly follows a policy of keeping minors away from gaming. Only Bangladeshi citizens aged 21 and above may open an account and play on our platform.

Please make sure that children or teenagers do not have access to your device. Use a password or PIN on your device if necessary.

  • Providing valid age information at registration is mandatory
  • Age verification documents may be requested at any time
  • Providing false information may result in account closure and balance forfeiture
  • Parents and guardians are urged to take responsibility for protecting children from gaming
  • Contact the support team to report a suspicious account

21+

For users aged 21 and above only. Gaming by minors is strictly prohibited and is a non-negotiable rule on our platform.

How to Self-Exclude

If you feel you need a break, follow the steps below to activate self-exclusion easily. Our support team is always ready to help.

01

Log in to ck299

Log in to your ck299 account and click the profile icon in the top right corner.

02

Go to the Responsible Gaming section

Go to the "Responsible Gaming" menu in your account settings.

03

Choose the type of exclusion

7 days, 1 month, 3 months, 6 months, or permanent exclusion — choose based on your needs.

04

Confirm and activate

Confirm your decision. Your account will be closed immediately and a confirmation will be sent by email.

05

Contact support for help

If you are unable to self-exclude or need immediate assistance, message us on our 24/7 live chat or email us at [email protected]. We will help you in Bengali.

Deposit & limits at a glance

Limit type Duration Description
Minimum deposit Per transaction ৳100 (all methods)
Minimum Withdrawal Per transaction ৳500
Daily deposit limit Per day Set it as you prefer
Weekly deposit limit Per week Set it as you prefer
Monthly deposit limit Per month Set it as you prefer
Time-out 24 hours – 4 weeks Account suspended for the selected period
Self-Exclusion 7 days – permanent Account fully closed
Withdrawal Time Per request 15 minutes to 2 hours

Reducing a limit takes effect immediately; a 24-hour cooling-off period applies when increasing a limit.

Take a pledge for responsible gaming

Set a budget, stick to time limits, and keep gaming as entertainment. ck299 is always here for you.

View FAQ Log in

Tips for healthy gaming habits

  • Set a fixed budget for yourself before you start gaming and stick to it.
  • Do not place more bets to try to recover lost money — this usually leads to further losses.
  • Do not think of gaming as a way to earn money; it is a form of entertainment.
  • Do not play when you are under stress or after drinking alcohol.
  • Set a time limit for each session and stop when the time is up.
  • Take regular breaks, walk around, drink water — keep your mind fresh.
  • Spend time with family and friends; gaming cannot replace your social life.
  • If you have any problem, do not feel embarrassed — contact ck299 support.

Contact us for support

Are you experiencing a gaming problem? Do not face it alone. ck299's support team is always ready to help you in Bengali.

24/7 Live Chat

Message us on live chat any time, day or night. Get immediate assistance in Bengali.

Email support

For detailed information or to request self-exclusion, email us: [email protected]

Account controls

Manage deposit limits, time-out, and self-exclusion directly from your account settings.

Responsible gaming FAQ

Responsible gaming means enjoying gaming within your financial limits and time boundaries. At ck299, this includes setting deposit limits, managing session time, and using the option to take a break when needed. We want every player to keep gaming a source of enjoyment.

For a fixed-period exclusion (such as 7 days or 1 month), the account is automatically reactivated once the period ends. However, a permanent self-exclusion cannot be reversed. If you still feel unsure after a temporary exclusion ends, contact support to extend your break.

Yes, lowering a deposit limit takes effect immediately. However, a 24-hour cooling-off period applies when increasing a limit. This rule is intentional so that no one raises their limit in an emotional moment and ends up harmed.

No, ck299 is only for users aged 21 and above. Age is verified at registration and documents may be requested at any time. Accounts belonging to underage users are closed and deposited funds are returned.

A time-out is a temporary break — from 24 hours up to 4 weeks. The account is automatically reactivated once the period ends. Self-exclusion is a longer-term option — from 7 days up to permanent. If gaming feels like it has become a real problem, self-exclusion is the right choice.

Contact ck299's 24/7 live chat or email [email protected]. Our support team speaks Bengali and helps with complete confidentiality. Seeking help rather than hiding a gaming problem is the right step.

ck299's welcome bonus (150% first deposit bonus, up to ৳8,000, 10x wagering requirement) makes the gaming experience more enjoyable. However, you should not deposit beyond your budget just for a bonus. Always make decisions based on what you can afford, not on bonuses.

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